Privacy Policy
This Privacy Policy describes how personal information may be collected, used, disclosed, retained, and protected when you visit pryzelia.com, make a purchase, or communicate with us.
Information We May Collect
Depending on your interaction with the store, we may collect:
- Name, email address, telephone number, billing address, and shipping address.
- Order details, payment status, transaction references, delivery information, returns, and refunds.
- Account information, if you create an account.
- Information supplied in inquiries, reviews, or other communications.
- Technical and usage information, including IP address, browser details, device information, cookie identifiers, and website activity.
Payment credentials are processed through the applicable payment providers. Do not email complete card or banking information.
How Information Is Collected
Information may be collected directly from you, automatically through website technologies, or from providers involved in payments, fulfillment, delivery, customer support, or technical services.
Collection depends on the features you use and your browser or privacy settings.
Why We Use Personal Information
- Process purchases, payments, deliveries, returns, and refunds.
- Provide customer support and order communications.
- Maintain accounts and website functionality.
- Prevent fraud and protect store security.
- Improve products and the shopping experience.
- Send marketing communications where permitted.
- Meet legal obligations and resolve disputes.
Cookies & Similar Technologies
Cookies and similar technologies may support shopping carts, sign-in, preferences, security, and understanding website activity.
Manage cookies through your browser and any website consent controls. Blocking necessary technologies may affect store functionality. Optional technologies are subject to applicable consent requirements.
Service Providers & Disclosure
Information may be disclosed to providers that help operate the store, process payments, fulfill orders, deliver parcels, communicate with customers, or provide technical support.
Disclosure may also occur when required by law, to protect rights or security, in connection with a lawful business transaction, or at your direction.
Sale, Sharing & Targeted Advertising
Depending on the technologies used, disclosures to advertising or analytics providers may be considered sale, sharing, or targeted advertising under certain privacy laws, even without monetary payment.
Where applicable, use the website’s privacy controls or email service@pryzelia.com to exercise an opt-out right. Supported opt-out preference signals will be honored where required.
Store Platform & Payment Providers
The store platform and payment providers may process information to supply their services, maintain security, and meet their obligations.
Their own privacy notices may apply to independent processing. Review notices provided at checkout or by the relevant service.
Data Retention
We retain information as reasonably needed for order administration, customer support, accounting, fraud prevention, and applicable legal obligations.
Retention periods depend on the information, transaction, and relevant requirements.
Your Privacy Rights
Depending on your residence and applicable law, you may have rights to access, correct, delete, or obtain a copy of information; withdraw consent; restrict or object to processing; or opt out of certain advertising-related disclosures.
Rights may be subject to verification and legal exceptions. We will not unlawfully discriminate against you for exercising a right. Where applicable, you may appeal a decision or contact a supervisory authority.
Submitting a Privacy Request
Email service@pryzelia.com with the subject Privacy Request. Describe your request and provide enough information to locate the relevant account or transaction.
We may verify identity or an authorized representative’s authority. Do not include full payment details. Requests will be handled within applicable legal timeframes.
Marketing Communications
Unsubscribe from marketing emails using the link in those messages or contact customer support.
Necessary order, payment, delivery, account-security, or support communications may still be sent.
Information Security
We use reasonable technical and organizational measures intended to protect personal information. No transmission or storage method is completely secure.
Keep account credentials private and notify us promptly if you suspect unauthorized account use.
Children’s Privacy
The store is not intended for children to submit personal information independently. We do not knowingly collect information from children below the age at which parental consent is required by applicable law.
If you believe a child supplied information without appropriate consent, contact us for review. A product’s appearance does not determine its age suitability.
International Processing
Information may be processed outside your country of residence, including locations where our business and service providers operate.
Appropriate safeguards apply where required. Contact us for information about safeguards relevant to your request.
Third-Party Services & Links
External services have their own privacy policies. We do not control their content or independent processing practices. Review their notices before using their services.
Changes to This Policy
We may update this policy to reflect changes in services, technology, or applicable requirements. The current version will appear on this page.
Where required, we will provide notice of material changes and obtain consent for processing that requires it.
Have a privacy question?
Send your request to our support team. Customer service is available daily from 8:00 AM to 10:00 PM. We aim to acknowledge inquiries within 24 hours; formal privacy requests follow applicable legal timeframes.
Submit a Privacy RequestBusiness Information
Store Operator: Pryzelia™ is operated by Xiamen Youhexin Trading Co., Ltd.
The English company name and address are reference translations of the original Chinese business license.
Please contact customer support before returning an item. The registered address is not automatically the return destination. Return instructions will be provided after your request is reviewed.