How can we help?
Have a question about our plush companions, wearable charms, travel accessories, pocket companions, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Pryzelia™ customer support team and we will be happy to assist you.
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly.
Please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos, where appropriate.
- A photograph of the shipping label and exterior packaging.
After reviewing a confirmed issue attributable to us, we will provide an appropriate replacement, reshipment, refund, or return solution.
Before Returning an Item
Please contact customer support before shipping merchandise back to us. Once your return request has been reviewed and approved, we will provide the appropriate return destination and instructions.
Do not automatically send returns to our registered business address. The designated return location may be different.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a carrier, payment provider, fulfillment partner, or return facility may require additional review time.
Customer service is available daily from 8:00 AM to 10:00 PM. You can also call +86 15794917240.
Still need help?
Send us your question. For an existing purchase, include your order number and the email address used at checkout.
Email Customer SupportBusiness Information
Store Operator: Pryzelia™ is operated by Xiamen Youhexin Trading Co., Ltd.
The English company name and address are reference translations of the original Chinese business license.
Please contact customer support before returning an item. The registered address is not automatically the return destination. Return instructions will be provided after your request is reviewed.